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Cut Your Tether and Move

Baby elephant trainers teach their elephants to “stay” by clasping their ankles to a thick chain attached to a big stake in the ground. A year later they use a light chain tied to a small stake, and...

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Behavior Reigns – Lessons from the Debate Front

“We don’t ‘know’ our presidents. We imagine them. We watch them intermittently and from afar, inferring from only a relatively few gestures and reactions what kind of people they are and whether they...

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The VP Debate: A Draw, but… Behavior Still Reigns

If you were a democrat, you liked the debate. If you were a republican, you liked the debate. Issues were pretty well debated actually. And both VP candidates Biden and Ryan were energetic and...

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Where’s the Vision? – The Second Presidential Debate

First thoughts – they both came to play. President Obama and Governor Romney were contentious, confrontive, strong, and articulate. If you favored one guy, he won. But the audience lost.     Messaging...

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The Last Debate – Creating An Experience

We’ve always said that “Behavior Reigns” in these debates. This last critical Presidential Debate of this important election is no different. Obama won – but why? And did Romney really lose? What will...

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Changing the world, one meeting at a time

Until a few weeks ago, my husband (let’s just call him Mr. McCormick) had a standing appointment with boredom every Tuesday at 9am. Seventeen people would gather around a conference room table taking...

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An Unexpected Safety Announcement

I just spent 4:27 at my desk watching an in-flight safety commercial. More than four minutes to watch the same material I don’t pay attention to when I’m actually on a plane! True story. Why would I...

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Use emotion like Frank Warren

Watch this 11 minute video. I dare you not to feel anything. You can’t help it. It’s visceral. In just 11 minutes Frank Warren gets you to feel fear, insecurity, esteem, thrill, surprise, sadness,...

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Let people see your face!

Comparing the phone call to email above seems like an easy, efficiency-based decision, right? If only that were the way we made decisions. Alas. As Baratunde Thurston beautifully describes in Fast...

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The Top Ten Best (and Worst) Communicators of 2012

The Annual Top Ten Communicators List features noteworthy successes and failures – reminding us that strong communication skills are essential. Punctuated by the summer Olympics and the election, 2012...

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What If Everybody is Cursed By Knowledge?

Anytime you’re presenting something – say, the ins and outs of cloud computing – and are so entrenched in that world you forget it’s possible for someone to not know all about it, you’re suffering...

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Audience Analysis: Nonverbal Cues & Clues

You’re out to dinner with friends, and one of them is in the midst of telling a great story. She’s gesturing wildly, her intonation ebbing and flowing, her energy rising as the story builds. Just as...

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Achieving Leadership and Collaboration

We launched Decker Communications to transform people’s lives – a mission that remains the same today. Having held CEO leadership since founding the company in 1979, I take pride in the fact that we...

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Focusing on Continuous Improvement

When you love what you do, it isn’t considered a job – right? I continue to be amazed by the people I get to work with and the changes we see every day. It was truly an honor to be elected by our...

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Emotion and Story Rule

You’ve heard us say it before, and we’ll say it again: People buy on emotion and justify with fact. There’s no better place to watch emotions unfold than on the Super Bowl, and it’s no surprise to us...

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Power to the Pause

Imagine opening a book with no commas, no periods, no paragraph breaks. Or better yet, read this: Say youre speaking to a room full of tech savvy folks you could say our network is secure everyone in...

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Use the Human Scale

My friend Jason is a genius. Like many parents across the country, Jason had struggled to explain the price of college to his daughter. Seventeen-year-old Rachel had fallen in love with a school whose...

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We’re Exci-TED.

It’s the most wonderful time of the year: TED Conference Time. As participants in #TED2013 Live, we’ve been privy to this year’s ideas worth spreading. With so many ideas (over 84 different talks in 4...

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Fake It Till You Become It

Several of our program leaders use the phrase, “Fake it till you make it” when they are coaching. I prefer to raise the bar on that challenge. Do as social psychologist and HBS Professor Amy Cuddy...

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Listen Up: It’s Time for The Big Dance

Ever give instructions to a group and the voice in the back of your head says, “they’ll know what I mean”? Well, that doesn’t always work. Even when you’re working with the best people. It happened in...

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